020 3417 3536
Hertsmere Valley Care Services Limited. No 9 Bell Lane Hendon NW4 2BP Tel: +44 203 3417 3536,
Registered in England and Wales: Registration No: 08807439. Licensed by the Care Quality Commission for Social Care Inspection Certificate No: 1-13492
Supporting Independence through personalized home care services.
HERTSMERE VALLEY CARE SERVICES LIMITED
SUPPORTING INDEPENDENCE THROUGH PERSONALIZED SERVICES
There are five key questions asked by the CQC of care providers. They are often referred to as Key Lines of Enquiry (KLOEs):
Are they safe?
Safe: you are protected from abuse and avoidable harm.
Are they effective?
Effective: your care, treatment and support achieves good outcomes, helps you to maintain quality of life and is based on the best available evidence.
Are they caring?
Caring: staff involve and treat you with compassion, kindness, dignity and respect.
Are they responsive to people's needs?
Responsive: services are organised so that they meet your needs.
Are they well-led?
Well-led: the leadership, management and governance of the organisation make sure it's providing high-quality care that's based around your individual needs, that it encourages learning and innovation, and that it promotes an open and fair culture.
HOW IS HERTSMERE VALLEY CARE SERVICES REGULATED
WHAT IS THE CARE QUALITY COMMISSION?
All our services is fully regulated, inspected and rated.
We are fully regulated by the Care Quality Commission (CQC)
At Hertsmere Valley Care Service, we accepted and comply with the registration, inspection and auditing process of the Department of Health and Social Care and Care Quality Commission (CQC).
HOW IS HERTSMERE VALLEY CARE SERVICES RATED BY THE CQC?
KEY QUESTIONS ASKED BY THE CQC