Refund Policy (for Services)
Bespoke services are defined individually and separately, and are agreed prior to commencement of services being provided by Hertsmere Valley Care Services Ltd, In compliance with trading laws and best practice, service user's have the following rights of cancellation. 7 days right to cancel (after payment) with no service offered, If an initial deposit is requested and paid, no refund will be given if the customer backs out, unless work has not yet started. Once work has been completed according to the agreed schedule, the remaining balance (or full balance if no deposit required) will be due; due to the close and constant communication between Hertsmere Valley Care Services Ltd and the customer during the design/consultation process, no refunds are issued for completed work- If a customer / service user's contravenes Hertsmere Valley Care Service Ltd terms of service a refund will not be issued in the event of such a cancellation.
Your statutory rights are not affected by these terms and conditions.
Care at Home
Frequently Asked Questions.
We accept various payments methods including;
If your care require regular hours each week, a standing order is likely to be the easiest option for you. You are required to obtain the applicable documentation to authorize this payment from your bank. Once submitted, this automatically issues us your payment on the nominated date directly from your bank account to ours. If there is any over or under payment we will contact you directly.
you can make a BACS payment if you are set up by online banking from your bank, the use of telephone banking or by simply visiting your bank. Once you receive your invoice.
Credit or debit card
another quick and easy resolution is to call our payment line and speak to our friendly advisor providing your account number, invoice details and your credit or debit card information. Your card payment will go through instantly and we will send out your receipt in the post.
How can I provide you with feedback on the service?
A). We welcome all of your feedback, complaints or suggestions. We are always looking to enhance the services we provide. Should we receive a complaint we will ensure this is formally recorded and immediately dealt with in a written format, even if the issue has been resolved immediately.
Please contact us immediately if you do have any concerns. We welcome all lines of communication with all our customers.
HERTSMERE VALLEY CARE & CONTACT CENTRE SERVICES LIMITED