1. Hertsmere Valley Care Services accredited with the appropriate governing bodies and professional associations?
   
   
   1. Yes, we are registered with the Care Quality Commission (CQC), and Care Standards Inspectorate Wales (CSIW) this ensures that we only supply our clients with the highest quality agency workers at all times.



2. Will I get a visit from someone before the service commence?
   
   
   1. Yes, a comprehensive Care Assessment will be conducted to ensure that the package of care to be provided is fully tailored to the needs of the client. The assessment will take approximately 1 hour and will include an assessment of care needs and a general risk assessment for the location where the care service will be provided. Our findings of the assessment will form the basis of the care plan and will detail in-depth information which the care provider will follow when delivering your care. Hertsmere Valley Care Services have a legal obligation to ensure that a care plan is in every home in which our care services are being delivered and to also ensure that they are regularly reviewed. As well as allowing us to officially record all of our clients' care needs, the assessment also gives us a clearer understanding of any personal requirements, therefore enabling us to select healthcare specialists with skills that are best suited to our service user's needs, personality and preferences



3. What will I need to do before my care service begins?
   
   
   1. We would provide you with a copy of your individual care plan to read through and ensure that you are happy with the planned care service. You or any advocate of yours will be required to sign the relevant sections of your care plan, as well as a copy of our Terms and Conditions of service, confirming your wish to proceed.



4. When and how do I pay for the services?
   
   
   1. You will receive an invoice from Hertsmere Valley Care account department approximately 14 days after your care service commences.The invoice will be sent to the person who will be making the payment as advice. This can be the person receiving the care or another nominated family member or solicitor; however, regardless of who the invoice is issued to, liability for payment will ultimately remain with the person who has signed our terms and conditions.



5. What if my condition changes?
   
   
   1. Should any change to your condition is observed, we will simply arrange a suitable time to meet with you and your family member involved with your package of care and conduct a further assessment. If there are any changes, we will ensure that they are added to your care plan and all involved medical professionals will be informed immediately.